Producer and Adjuster Continuing Education Reporting Requirements for Providers
Under Rule 10 of the Louisiana Department of Insurance, continuing education providers are required to submit an electronic report of the licensee attendance within 15 days of the completion of the program.
Course completions are now filed using the Education Roster Upload module option in Industry Access. Industry Access is the LDI’s web based portal interface used to facilitate a variety of electronic filings from industry. The Education Roster Upload module will provide continuing education providers the ability to directly upload course roster information to the LDI. Providers who are unable to utilize the online upload should contact LDI at [email protected] for an alternate method of submission.
To begin the process, you will need to register in Industry Access to create a User Account. Detailed steps on setting up access are listed below.
Submitting the Roster
Log in to Industry Access. From the “Your Modules tab, select “Education Roster Upload”.
Rosters must be in an Excel spreadsheet in .xlxs format. (Excel versions 2007 or newer). A roster template is available on the module page for your convenience. Data must be formatted in four columns in the following order:
- License Number
- Last Name of Licensee (Note: the last name must match the last name of the licensee exactly as it is in LDI records. Omit any suffix such as Sr. or Jr.)
- Course Number
- Course Completion Date
Select the roster to import and Click “Submit CE Spreadsheet”.
If the roster is accepted, you will receive on screen confirmation that the roster was successfully uploaded. If there are errors with the upload, you will also be notified onscreen of the error. Only spreadsheets which are error-free can be uploaded. You may either correct the entries containing the errors then re-submit the roster or you may choose to delete the problem record(s) to re-submit at a later time and continue with the records that are error free.
Troubleshooting Errors
| Error |
Solution |
| Spreadsheet contains no data or the first row is blank. |
Verify that data columns are in the correct order. If not using the downloaded template, verify that your data begins on Row 1 of your spreadsheet. |
| License number is not in the correct format in cell xx |
Verify that the 1st column contains a valid license number. |
| License number is not a valid license number in cell xx |
The number listed does not match a license number in LDI records. Please re-verify the individual’s license number. ** |
| Last name field is empty in cell xx |
Verify that this cell contains a licensee’s last name. |
| Last name field does not match name on record for given license number in cell xx |
Verify the licensee’s last name and license number. Verify that the name listed matches the licensee’s name as it is on record with the LDI. Make sure that the last name does not contain a suffix If you have verified that last name is correct, the license number may not be the correct number for this licensee.** |
| Louisiana course number is not in the correct format in cell xx |
Verify that this cell contains a valid Louisiana course number. |
| Louisiana course number is not a valid Louisiana course number in cell xx |
Verify that this cell contains a valid course number. |
| Course completion date is not in the correct format in cell xx |
Verify that this cell contains a date. |
| Row x: This course number is not approved for the current provider |
Verify that the course number entered is the correct course number. |
| Row x: This credit was previously submitted in the system |
A completion for this course has already been reported. The licensee may have submitted the course to the LDI or it was already submitted on another roster. Duplicated submissions will not upload. Please delete this record from your roster. |
| Row x: A previously submitted credit exists in the system with available hours |
The licensee’s record contains a completion for the same course completed on an earlier date and the course is either being applied to the current CE period or the course was completed during the prior CE period and has unused hours that are being applied as carryover in this period. As a course may only be used once per renewal period this submission is considered a duplicated course and cannot be loaded. Please delete this record from roster. |
** If you need assistance verifying names or license numbers, you can search for active licensees on the LDI website at https://www.ldi.la.gov/onlineservices/ProducerAdjusterSearch/
Continuing Education Certificate of Completion
In addition to the roster reporting requirement, continuing education providers must give each person who successfully completes a continuing education program a certificate of completion for the student’s records. A provider may use a certificate of their own design provided the following data is included:
- the Louisiana course number
- the name of the provider
- the name of the attendee and
- the Louisiana producer or adjuster license number of the attendee.
A licensed producer or adjuster may submit a copy of that certificate of completion to the Department at [email protected].
Using Industry Access
If you are new to Industry Access, you will need to register to create a user account before using the Module. Please note that Industry Access accounts must be in the name of an individual. Every individual within the provider organization who will use the Education Roster module should create his or her own account.
https://ia.ldi.state.la.us/IndustryAccess/
Here are the steps to request the Education Roster Module after you are registered for Industry Access:
- Log in to Industry Access and click “Request Module Access”.
- Search for the provider name by typing the provider name in the Search box. Once located, select the record and click “Add”. This will add the name to the grid below the search box.
- Click “View” next to the provider name. Below it will display two fields: “Administrator Information” and “Request Module Access”.
- One individual from the provider will be the Administrator. The Administrator will be the primary user for the provider and will have the authorization to grant access approval to other individuals who will make submissions on behalf of the provider. All requests for the Administrator role will come to the LDI for approval. The LDI recommends that the individual requesting Administrator role be someone listed as a contact with the LDI. Other individuals may request to be Administrator but approval may not be given until the LDI has verified that the requestor is authorized to submit rosters on behalf of the provider.
- Confirmation of access approvals will be sent by e-mail.