You may use this page to submit a complaint to the Louisiana Department of Insurance. In order to proceed with submitting a complaint online or on paper, please read and accept the Terms and Conditions below.
Terms and Conditions
Before you begin, you should have the following ready (if applicable):
- Your insurance card
-
Your insurance information including Claim Number, Insurance Company name, Agent's
name, and/or Adjuster's name
- Your policy information (Policy Number) and a description of your problem
- Your claim number
-
Any electronic documents you would like to attach to your complaint (You will have
the opportunity to attach documents once your complaint is successfully submitted)
What the Louisiana Department of Insurance can do for you:
- Protect you by enforcing Louisiana’s insurance laws
- Provide you with consumer information
- Investigate your complaints against companies, agents, or adjusters
What the Department of Insurance cannot do for
you:
- Give you legal advice, act as your lawyer or interfere in a pending lawsuit
- Recommend one insurance company, agent, or adjuster over another
- Decide disputes based on who is negligent or at fault
-
Determine the facts surrounding a claim (that is who might be telling the truth
in a matter when accounts of that matter differ)
- Resolve a complaint if the only evidence is your word against the word of others
