Fingerprinting Requirements for Resident Producers and Adjusters

Instructions for Fingerprinting with IdentoGO

1. Schedule your appointment for Livescan fingerprinting at https://uenroll.identogo.com/. Your fingerprints will be used for a state and federal background check.
2. Enter the service code 27N339. This unique service code identifies that you are fingerprinting for the Louisiana Department of Insurance (LDI) and identifies that you are being fingerprinted because you are applying for a resident insurance producer, claims adjuster, public adjuster, navigator, or insurance consultant license with the Louisiana Department of Insurance. This code may not be used for fingerprinting any other purpose. You will not be able to proceed with scheduling an appointment without entering the service code. You will see a screen that looks like this:



3. Select “Schedule or Manage an Appointment.” Here, you will pre-register for your fingerprinting appointment, then you will schedule your appointment for a place, date, and time most convenient for you. You will be able to search for location near you and can search for appointment availability for the next 7 days.
4. When you arrive for your appointment, your identity will be verified, and your prints captured using Livescan technology.
5. The fee for state and federal Livescan is $60.75. IdentoGO will collect this fee at the time of your appointment. Applicants may pay by credit/debit card, check, or money order. Checks can be made out to either IDEMIA or IDENTOGO.
6. Once you have completed the appointment, the fingerprints are electronically submitted to LSP, and the background check will be processed.
7. LSP will send the results to LDI via a secure interface. Results are typically received within 3 days.
8. If the fingerprint images are rejected by the FBI or LSP for any reason, you will receive an email from IdentoGO/Idemia to reschedule an appointment to re-fingerprint. You must use the link provided in the email to reschedule another appointment to avoid being charged again for the fingerprinting service.
9. If you have questions or need assistance with the fingerprinting process, contact Identogo at 1-844-539-5543.